CRISIS WORKER

Company: Resources for Human Development
Location: Stroudsburg
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job title Crisis Worker- Residential Job Type Full-time Position Reports to: Program Director Position Summary Under the authority of Management, the Mental Health Crisis Worker provides immediate, compassionate, and professional support to individuals experiencing mental health or behavioral health crises. This position delivers services across multiple crisis response settings, including crisis residential units, crisis hotline/telephone support, and mobile crisis outreach. The Crisis Worker is responsible for de-escalation, assessment, safety planning, and connection to ongoing care to ensure stabilization and continuity of support for clients in distress. *Position is: Residential Shift: Tuesday to Saturday 4:30pm - 12:30am Salary: 21.12 per hour Major Responsibilities Crisis Residential Services Provide direct client care and support within a short-term crisis stabilization or residential setting. Conduct intake assessments, safety evaluations, and individualized crisis stabilization plans. Monitor clients’ emotional and physical well-being, ensuring a safe and therapeutic environment. Facilitate groups, skills coaching, and supportive interventions as part of treatment programming. Collaborate with clinical staff, case managers, and medical providers to coordinate care and discharge planning. Essential Duties and Functions include the following: Crisis Telephone Services Answer crisis hotline calls and provide immediate emotional support, risk assessment, and crisis intervention. Utilize active listening and trauma-informed communication to engage callers in distress. Conduct suicide risk and danger assessments following agency protocols. Develop collaborative safety plans and provide referrals to mental health, medical, or community resources. Maintain accurate, timely, and confidential documentation of all calls. Mobile Crisis Services Respond in person to individuals experiencing mental health crises in the community, home, or other settings Work collaboratively with law enforcement, EMS, hospitals, and social service agencies. Provide on-site crisis de-escalation, mental status assessment, and stabilization interventions. Determine the least restrictive and most supportive options for care (e.g., voluntary treatment, crisis residential, hospitalization). Ensure follow-up and linkage to appropriate aftercare services. Administrative Complete all documentation as required by RHD, Funder, licensing/accreditation entities. Community Interaction Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge. Other duties as assigned Qualifications Bachelor’s degree preferred with major course work in sociology, social work, psychology, gerontology, nursing, counseling, or related field. Bachelor’s degree with major course work in anthropology, political science, history, criminal justice, theology, education, or related field, and 2 years of behavioral health direct care experience. High school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and 2 years of experience in public or private human services, with one year behavioral health direct care experience. Valid Driver’s License and personal vehicle. Job Competencies Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions. Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized. Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards. Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents. Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment. Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere. Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment. Well-organized and detail orientated Excellent Customer service skills (both internal and external) Strong interpersonal and communication skills Leadership and management skills Resident relations and retention Knowledge and understanding of state and federal regulations regarding group home/ residential care Behavioral issue management and crisis intervention skills Compliance with regulatory standards Proficiency in direct supervision, developmental disabilities care and medication administration Life saving measures (CPR) and first aid certifications Budget management Previous supervisor/management experience in group home/residential setting Medical terminology knowledge Working conditions This position is set in a residential or community environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position. Hazard and Atmospheric Conditions Exposure to Fumes o Exposure to Dust Exposure to Extreme Heat o Exposure to Extreme Cold Wet and/or Humid o Exposure to Loud Noise Exposure to Confined Places o Mists or Gases Exposure to Mechanical Hazards o Exposure to Chemical Hazards Exposure to Electrical Hazards o Exposure to Burn Hazard Requirements Physical requirements Valid Drivers License Lifting Requirements Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects. Physical Requirements Stand or Sit (stationary position) Walk Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position) Climb (stairs/ladders) Talk/Hear (communicate, converse, convey, express/exchange information) See (detect, identify, recognize, inspect, assess) Pushing or Pulling Repetitive Motion Reaching (high or low) Kneel, Stoop, Crouch or Crawl (position self, move) Additional Requirements: Mobile units are required to drive within the service area of the program. Visit home of consumer and provide support in community Reporting Relationships Direct Supervisor: Assistant Unit Director Directly Supervises: None Ancillary Support to: Program Specialist, Mental Health Professional About Company: Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.

Keywords: Resources for Human Development, Clifton , CRISIS WORKER, Social Services , Stroudsburg, New Jersey