Support Analyst

Company: EverView
Location: Ridgefield Park
Posted on: May 27, 2023

Job Description:

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivityfor today's environment and tomorrow's innovation.
OSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumers lifecycle, streamline the payment process, reduce costs, and improve efficiency. We are seeking a talented Support Analyst (Remote) to join our team to help support and facilitate our growth and expansion of services. Job Summary:
As a Support Analyst, you will have the opportunity to kick your game up a notch by operating as a true business partner with clients and internal stakeholders across a wide variety of industries, interacting with decision makers and influencing project outcomes. Your success will be enhanced by leveraging our advanced technology, deep industry experience, and our reputation for being an award-winning transactional communication provider.
What you will do: Collaborate with clients and key internal stakeholders to address requests, inquiries, and client related issues. Ensure that clients receive timely and accurate updates and information via phone, email and the case management system. Play a key role in troubleshooting client inquiries including reconciliation matters and application questions. Work directly with Development, QA, other departments to determine solutions. Interact with clients and Support staff via email and issues reported via phone. Assist with weekly/monthly SLA reports for specific clients Performs ongoing activities to maintain and enhance overall Support group performance. Perform other duties and/or special projects as assigned.What You Will Need to be SuccessfulRequired Qualifications: Experience in the financial and/or banking industry (Reconciliation) 5+ years of client facing Support of Implementation experience effectively handling payment, banking or data-related projects/applications. Knowledge of Salesforce.com and Jira Service desk a plus! Experience with payments (EBPP/EIPP) preferred; knowledge of XML, APIs and Jira Software considered a significant plus. Great interpersonal skills with the ability to establish, manage, and maintain good relationships. Demonstrated organizational skills with the ability to keep things moving and staying on track. Proficiency in MS Office Suite, especially word and excel in a project management environment. Bachelor's degree in a related area preferredBenefits:

• 3 weeks of paid time off annually; 5 sick days
• Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans
• Supplemental life insurance
• Voluntary accident and critical illness insurance, respectively
• Flexible Spending Account available
• 401k planOSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
  
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Keywords: EverView, Clifton , Support Analyst, Professions , Ridgefield Park, New Jersey