Help Desk Analyst

Company: Takeda Pharmaceutical Company Ltd
Location: Clifton
Posted on: March 16, 2023

Job Description:

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Job Description

At Takeda, we are a forward-looking, world-class R&D organization that unlocks innovation and delivers transformative therapies to patients. By focusing R&D efforts on four therapeutic areas and other targeted investments, we push the boundaries of what is possible in order to bring life-changing therapies to patients worldwide.

Join Takeda as an Associate Director, Statistical Systems and Technology where you will lead SQS technology support team with direct oversight of technical support analysts and be responsible for monitoring and maintaining support SLAs and escalating issues as needed. As part of the Programming team, you will report to the Director or Senior Director, Programming and Build strong relationships and collaborate effectively with other interfacing Takeda functions, including but not limited to statistics, data management, clinical operations, medical directors.

How you will contribute:

Provides business leadership for Takeda's statistical computing environment and represents department needs in envisioning future SCE enhancements

Leads development of end user documentation for SQS systems and manages delivery of training to business users. -

Serves as liaison for SQS systems in cross-functional relationships -

Leads process improvement initiatives to successful completion

Creates documentation for regulated processes related to SQS use of technology platforms

Leads implementation and updates to systems used by SQS technical support for issue tracking and metrics reporting

Develops department standards related to use of technology that meet business needs and regulatory requirements

Drives use of standards and ensures compliance with data integrity and governance requirements

Monitors ongoing system issues and works with IT to mitigate and resolve

Serves as business system owner for key SQS systems, including the statistical computing environment. -

Leads development of automation and tools supporting the Takeda statistical computing environment

Provides timely communication to users on system changes, updates and issues

Drives decisions and implementation plans for the SQS organization that address technology risk identification and reduction through effective mitigation

Executes on technology and platform strategy scientific business needs

Possess a comprehensive understanding of the pharmaceutical industry and statistical programming ecosystem (e.g., clinical development, the prescription drug distribution process, etc)

Possess technical expertise at the enterprise level and specifically related to administration and development of robust, flexible, and forward-thinking statistical computing platforms

Demonstrate expertise in industry trends and regulatory policy initiatives related to statistical computing environments, use of technology in the statistical space, GxP systems, and CRF 21 Part 11 compliance

Minimum Requirements/Qualifications:

BS in computer science, statistics, data science or related field with 10+ years of industry related experience.

In-depth knowledge of statistical programming software (e.g. SAS, R, Python) and common technology platforms

Intermediate level proficiency in SAS, R, Python or other programming language.

Proven track record leading end user support for a technical organization

Experience developing and delivering user training for statistical systems

Experience with version control applications

Experience working on AWS and other cloud computing platforms

Experienced in SDLC methodologies, software validation, SOP authorship, and technical documentation.

Experienced in managing projects towards process improvements -

Operational experience in pharmaceutical drug development with significant direct exposure to clinical development

What Takeda can offer you:

Comprehensive Healthcare: Medical, Dental, and Vision

Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

Health & Wellness programs including onsite flu shots and health screenings

Generous time off for vacation and the option to purchase additional vacation days

Community Outreach Programs and company match of charitable contributions

Family Planning Support

Flexible Work Paths

Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Base Salary Range: $137,200 $196,000 based on candidate professional experience level. - Employees may also be eligible for Short Term and Long-Term Incentive benefits as well. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Charitable Contribution Match, Holidays, Personal Days & Vacation, Tuition Reimbursement Program and Paid Volunteer Time Off.

The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

Empowering our people to shine:

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations
Boston, MA

Worker Type
Employee

Worker Sub-Type
Regular

Time Type

Full time

Keywords: Takeda Pharmaceutical Company Ltd, Clifton , Help Desk Analyst, Professions , Clifton, New Jersey