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Regional IT/Systems Analyst

Company: Umdasch Group
Location: Little Ferry
Posted on: November 12, 2021

Job Description:

Company DescriptionIt's more than job. It's a passion.Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries.Job DescriptionReporting to the Regional IT Manager (Functional report is Head of IT Service of Corporate IT), support maintenance and optimization of essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardwareFirst point of contact for any IT related technical issues across all offices in NAMAccountable to configure, install and maintain end user PCs as well as peripheral equipment such as printers, scanners and many more across all offices in NAMDiagnose and resolve hardware, software and any general end user technical problemsSolve technical issues with company software and productivity applicationsDocument support incidents in a work-order management system and escalate when necessaryWork closely and collaborate with the IT Service Department in the Head office in AustriaSupport business intelligence programs/systems for business optimizationServe as the subject matter expert supporting Windows 10, and all common office software and applications, such as Microsoft, AdobeDaily and Monthly ResponsibilitiesInstall, configure, and support workstation software, hardware, printers, and phonesAnalyze IT system's needs, identify vulnerabilities, boost efficiency and accuracyExecute system and network administration, design, documentation, implementation, and testing, ensuring components meet needs and work together seamlesslyImplement applications and software upgrades, as well as performance troubleshootingProvide technical support on both software and hardware, troubleshoot, and provide training support when neededEscalate more complicated problems to the second level, via a Helpdesk ticket.Process, forward and close tickets as required.Assist users in the region directly or through remote desktop assistance.Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardwareOwn projects, solutions, and key responsibilities within a larger business initiativeResearch and evaluate emerging technologies, hardware, and softwareAdhere to the group's IT guidelines and cooperate closely with Corporate IT in HQEnd User TrainingCreating and automatic work flow documents and processesQualificationsBachelor's degree in computer science preferred, not mandatory2-3 years' Experience/Knowledge in IT Support and IT InfrastructureProven and outstanding working knowledge of Microsoft 10 and Microsoft OfficeUnderstanding and experience in common network technologies (TCP/IP, LAN, Routing)Experience with or knowledge of operating systems; current equipment and technologies, and system performance-monitoring toolsPreferred QualificationsBachelor's degree in technology or computer science5+ years experience in IT supportSAP, Virtual Applications, AutoCAD, Virtual Conferencing software/hardware and configuration Digital Apps knowledgeExpertise with implementing, configuring, and testing solutions, new office set upCloud Services and ManagementDigitalization of WorkflowsProven troubleshooting skillsAbility to interpret, analyze and troubleshoot and resolve technical problemsPossess good verbal and written communication skillsAbility to multi-task and demonstrate strong follow throughGood team player and cultural awarenessAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Umdasch Group, Clifton , Regional IT/Systems Analyst, Professions , Little Ferry, New Jersey

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