Ground Experience Representative-NY/NJ
Company: Vista Global
Location: Teterboro
Posted on: January 26, 2023
Job Description:
XO is the leading end-to-end instant-booking platform giving
customers the ability to book flights worldwide with as little as
six hours' notice. Catering to clients from the heavy charter flier
to a single seat buyer, XO flights are serviced through either
Vista Global's fleet, including 56 XO branded aircraft, or
off-fleet, through an Alliance Fleet of over 2,100 aircraft. -The
Ground Experience Representative role will support not only our
clients at the FBO, but also our crew members. Will arrive at the
FBO in advance of a flight, ensure all catering has been delivered
per specifications, meet and greet clients at the FBO, coordinate
ground transportation arrangements, and assist crew members with
restocking of aircraft or service related requests. In the event of
irregular operations such as delayed flights, the Ground Experience
Representative will assist clients with alternate arrangements. - -
In addition to service related functions, the Ground Experience
Representative will observe all K9 bag searches conducted by
contract vendors. -To be successful in this role, the Ground
Experience Representative must be a self-motivated multitasker able
to work with no supervision. The Ground Experience Representative
will have exceptional interpersonal skills and exhibit grace under
pressure while providing members with white-glove customer service.
-This is a Part Time position with non-traditional hours. Pay
ranges from $18.00-$20.00 hourly. -Location: Teterboro, New
Jersey
-
- Act as an accurate and courteous source of information for
passengers, taking immediate steps to initiate service recovery
when needed
- Verify catering has been delivered and is per
specifications
- Assist crew members with service related requests as needed
including restocking of aircraft amenities
- Greet members, checking them in for their flight and assist
with luggage handling and escorting passengers to the aircraft
prior to departure
- Engaging with the members, proactively providing refined luxury
service and acting as an informational liaison to the rest of the
XO Aviation operation
- Provide live communication updates with the SOC; Designated
correspondent in the event of irregular operations, including but
not limited to weather activity and mechanical issues
- Perform aircraft inspections to ensuring vendor accountability
and validate aircraft standards
- Manage collection and storage of any XO equipment utilized at
assigned FBOs or aircraft
- Assist with luggage shipments as needed
- Completing and submitting post-flight reports once the flight
has successfully departed
- Ability to enforce policy and procedure in a diplomatic
manner
- Identify opportunities to increase member satisfaction
- Develop skillsets, including good judgment, exceptional
interpersonal skills and ability to confidently and knowledgably
represent the XO brand
- Must be 18 years of age
- Must have a reliable vehicle and be willing and able to commute
to different airports within a 100-mile radius of "home base"
airport
- Availability to work a flexible schedule, which may include
varying shifts, weekends, late evenings, early mornings and
holidays. Candidate must provide dependable availability upon
applying.
- Physical ability to lift, push and/or pull objects weighing up
to 50 pounds
- Experience working with high-profile clients is preferred
- Tech-savvy with excellent e-mail etiquette
- 1+years' experience working in customer service, hospitality
and/or related field
- Authorized to work in the United States without sponsorship by
an employerLOCATION:
- Department: Client Service
- Location: White Plains NY, Teterboro NJ
- Reports to: Duty Manager
- FLSA Classification: Non-ExemptOther dutiesPlease note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
-Affirmative Action/EEO statementXO Global is an Equal Opportunity
Employer that does not discriminate based on actual or perceived
race, creed, color, religion, alienage or national origin,
ancestry, citizenship status, age, disability or handicap, sex,
marital status, veteran status, sexual orientation, genetic
information, arrest record, or any other characteristic protected
by applicable federal, state or local laws. Our management team is
dedicated to this policy with respect to recruitment, hiring,
placement, promotion, transfer, training, compensation, benefits,
employee activities and general treatment during employment. -XO is
a drug-free workplace. All offers of employment are contingent upon
the completion and passing of the compliance process. -We are an
E-Verify employer.For more information, please click on the
following links:E-Verify Participation Poster: English -
SpanishE-Verify Right to Work Poster: English - Spanish -
Keywords: Vista Global, Clifton , Ground Experience Representative-NY/NJ, Other , Teterboro, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...