Ground Experience Representative-NY/NJ
Company: XO Global LLC
Location: Teterboro
Posted on: January 25, 2023
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Job Description:
Job Profile
XO is the leading end-to-end instant-booking platform giving
customers the ability to book flights worldwide with as little as
six hours' notice. Catering to clients from the heavy charter flier
to a single seat buyer, XO flights are serviced through either
Vista Global's fleet, including 56 XO branded aircraft, or
off-fleet, through an Alliance Fleet of over 2,100 aircraft.
The Ground Experience Representative role will support not only our
clients at the FBO, but also our crew members. Will arrive at the
FBO in advance of a flight, ensure all catering has been delivered
per specifications, meet and greet clients at the FBO, coordinate
ground transportation arrangements, and assist crew members with
restocking of aircraft or service related requests. In the event of
irregular operations such as delayed flights, the Ground Experience
Representative will assist clients with alternate arrangements. In
addition to service related functions, the Ground Experience
Representative will observe all K9 bag searches conducted by
contract vendors.
To be successful in this role, the Ground Experience Representative
must be a self-motivated multitasker able to work with no
supervision. The Ground Experience Representative will have
exceptional interpersonal skills and exhibit grace under pressure
while providing members with white-glove customer service.
This is a Part Time position with non-traditional hours. Pay ranges
from $18.00-$20.00 hourly.
Location: Teterboro, New Jersey
Your Responsibilities
* Act as an accurate and courteous source of information for
passengers, taking immediate steps to initiate service recovery
when needed
* Verify catering has been delivered and is per specifications
* Assist crew members with service related requests as needed
including restocking of aircraft amenities
* Greet members, checking them in for their flight and assist with
luggage handling and escorting passengers to the aircraft prior to
departure
* Engaging with the members, proactively providing refined luxury
service and acting as an informational liaison to the rest of the
XO Aviation operation
* Provide live communication updates with the SOC; Designated
correspondent in the event of irregular operations, including but
not limited to weather activity and mechanical issues
* Perform aircraft inspections to ensuring vendor accountability
and validate aircraft standards
* Manage collection and storage of any XO equipment utilized at
assigned FBOs or aircraft
* Assist with luggage shipments as needed
* Completing and submitting post-flight reports once the flight has
successfully departed
* Ability to enforce policy and procedure in a diplomatic
manner
* Identify opportunities to increase member satisfaction
* Develop skillsets, including good judgment, exceptional
interpersonal skills and ability to confidently and knowledgably
represent the XO brand
Required Skills, Qualifications, and Experience
* Must be 18 years of age
* Must have a reliable vehicle and be willing and able to commute
to different airports within a 100-mile radius of "home base"
airport
* Availability to work a flexible schedule, which may include
varying shifts, weekends, late evenings, early mornings and
holidays. Candidate must provide dependable availability upon
applying.
* Physical ability to lift, push and/or pull objects weighing up to
50 pounds
* Experience working with high-profile clients is preferred
* Tech-savvy with excellent e-mail etiquette
* 1+years' experience working in customer service, hospitality
and/or related field
* Authorized to work in the United States without sponsorship by an
employer
LOCATION:
* Department: Client Service
* Location: White Plains NY, Teterboro NJ
* Reports to: Duty Manager
* FLSA Classification: Non-Exempt
Other duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Affirmative Action/EEO statement
XO Global is an Equal Opportunity Employer that does not
discriminate based on actual or perceived race, creed, color,
religion, alienage or national origin, ancestry, citizenship
status, age, disability or handicap, sex, marital status, veteran
status, sexual orientation, genetic information, arrest record, or
any other characteristic protected by applicable federal, state or
local laws. Our management team is dedicated to this policy with
respect to recruitment, hiring, placement, promotion, transfer,
training, compensation, benefits, employee activities and general
treatment during employment.
XO is a drug-free workplace. All offers of employment are
contingent upon the completion and passing of the compliance
process.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English - Spanish
E-Verify Right to Work Poster: English - Spanish
Keywords: XO Global LLC, Clifton , Ground Experience Representative-NY/NJ, Other , Teterboro, New Jersey
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