Shift Lead

Company: ABM Industries
Location: Teterboro
Posted on: January 25, 2023

Job Description:

OverviewPosition Summary DetailsResponsible for giving direction, motivation, and guidance to a team of cleaners.Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations
• Assures the highest quality of customer satisfaction
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authoritiesResponsibilities
  • Provides leadership and direction to team members
  • Provides open communication between field employees and management
  • Provides positive coaching to team members
  • Assists with the training of housekeeping staff and schedules work assignments
  • Assists with making daily and weekly work schedules
  • Oversees and performs cleaning operations in assigned building
  • Takes care of keys and access cards for the property
  • Reports damaged, broken and out of work features/items
  • Makes sure premises are secured at all times
  • Oversees and performs additional service requests (tag job) in assigned building
  • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
  • Coordinates scheduling of cleaning crew.
  • Oversees quality of jobs and confirms completion with Area Manager.
  • Provides training to all new hires assigned to the building
  • Attends and participates in all meeting and training sessions involving assigned property and crew.
  • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
  • Checks supplies, equipment, and chemicals weekly.
  • Completes order forms completely and accurately.
  • Coordinates equipment usage and inventories.
  • Performs all tasks and duties required of your team
  • Miscellaneous duties as assignedQualifications
    • Must be 18 years of age or older.Preferred Qualifications:
      • Customer Service Experience
      • 1 yr of similar work experienceREQNUMBER: 36422All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: ABM Industries, Clifton , Shift Lead, Other , Teterboro, New Jersey