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Shift Lead

Company: ABM Industries
Location: Teterboro
Posted on: January 25, 2023

Job Description:

OverviewPosition Summary DetailsResponsible for giving direction, motivation, and guidance to a team of cleaners.Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility
  • Ensures quality and satisfaction levels are meeting and/or exceeding expectations
  • Assures the highest quality of customer satisfaction
  • Assists with Training and Development
  • Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
  • Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
  • Leads and participates in a team to ensure the successful completion of assigned tasks
  • Responsible for the running and leadership of the shift in the absence of the Supervisor
  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
  • Assists the Supervisor and Shift Manager in the direction and supervision of field employees
  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
  • Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authoritiesResponsibilities
    • Provides leadership and direction to team members
    • Provides open communication between field employees and management
    • Provides positive coaching to team members
    • Assists with the training of housekeeping staff and schedules work assignments
    • Assists with making daily and weekly work schedules
    • Oversees and performs cleaning operations in assigned building
    • Takes care of keys and access cards for the property
    • Reports damaged, broken and out of work features/items
    • Makes sure premises are secured at all times
    • Oversees and performs additional service requests (tag job) in assigned building
    • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
    • Coordinates scheduling of cleaning crew.
    • Oversees quality of jobs and confirms completion with Area Manager.
    • Provides training to all new hires assigned to the building
    • Attends and participates in all meeting and training sessions involving assigned property and crew.
    • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
    • Checks supplies, equipment, and chemicals weekly.
    • Completes order forms completely and accurately.
    • Coordinates equipment usage and inventories.
    • Performs all tasks and duties required of your team
    • Miscellaneous duties as assignedQualifications
      • Must be 18 years of age or older.Preferred Qualifications:
        • Customer Service Experience
        • 1 yr of similar work experienceREQNUMBER: 36422All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: ABM Industries, Clifton , Shift Lead, Other , Teterboro, New Jersey

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