Lead Experience Designer
Company: Capital One
Location: Clifton
Posted on: January 25, 2023
Job Description:
Towers Crescent 2 (12067), United States of America, Vienna,
VirginiaLead Experience DesignerWhat You'll Do: -As a leader and
maker, you'll be asked to handle responsibilities,
including:Strategy & Planning
- Leading in translating complex ideas into understandable
concepts that evolve and enhance the product and service
experiences -
- Collaborating with technology, product, and business teams to
uncover customer and business needs - then translating them into
intuitive and engaging digital experiences
- Leading in translating complex ideas into understandable
concepts that evolve and enhance the product and service
experiences -
- Engaging in portfolio prioritization to help set the strategy
for the team
- Managing through shifting priorities to provide clear direction
and input on product definition -
- Advocating for the customer through human centered design
methodologies (such as: design research, service blueprinting,
collaborative work session design and facilitation, rapid
prototyping, and frameworking) to strategically define ideal
banking experiences across in-person and digital touchpoints
- Creating and facilitating design led workshops to engage and
build alignment across different partners and teams
- Championing prioritization of design centered product
enhancements grounded in research and analysis
- Connecting with design community peers by learning, sharing,
and teachingLead & Develop Teams
- Build and lead a successful team through career development by
mentoring, coaching, and elevating others
- Guiding team members in strategy, research, alignment,
analysis, design critiques, and design execution tasks
- Navigating conflict resolution within your team as well as
within projects, teams and partner relationshipsExecution &
Delivery
- Supporting early product definition by working with partners to
participate in discovery sessions that uncover customer pain points
and opportunities
- Framing problems, defining insights, and designing new
methodologies/practices to serve customer needs
- Participating in end-to-end product and experience design by:
- Leading research to understand customer needs and define
opportunities - through usability and empathy studies
- Audit existing and blueprint new digital and in-person
experiences, identifying opportunities and solutions for
improvement and experimentation
- Creating process and user flows, journey maps and interaction
models, resulting in low to high fidelity prototypes, artifacts,
and tools
- Participating in our RFP process to ensure technology partners
support the needs of our customers
- Designing within existing - and creating new - standards to
contribute to our internal design system, best practices, and
guidelines
- Supporting effective storytelling and presentation of visual
concepts to various stakeholders
- Partnering in creating high-fidelity design assets for
acceptance, development, and delivery to market in partnership with
technology colleaguesBasic Qualifications
- At least 5 years of experience in service design, design
strategy, human-centered design, design thinking tools and methods,
or related fieldPreferred Qualifications
- Bachelor's degree or military experience
- Advanced degree, trainings, or certifications in service
design, design, HCI, or related design fields
- Designing for cross-channel experiences
- Comfortable working with Product and Tech partners to deliver
services and experiences
- Experience working in an Agile environment
- Experience designing for data-heavy experiences and/or complex
enterprise systems
- Strong knowledge in product design processes
- Familiarity with design and prototyping tools, such as: Figma,
Sketch, Invision and/or Adobe Creative Suite
- Familiarity with working in an established design system
- Experience managing a cross-functional teamAt this time,
Capital One will not sponsor a new applicant for employment
authorization for this position.The minimum and maximum full-time
annual salaries for this role are listed below, by location. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Capital One is willing to pay at the time of this posting.
Salaries for part-time roles will be prorated based upon the agreed
upon number of hours to be regularly worked.Location is New York
City: $188,814 - $222,758 for Sr. Manager, DesignCandidates hired
to work in other locations will be subject to the pay range
associated with that location, and the actual annualized salary
amount offered to any candidate at the time of hire will be
reflected solely in the candidate's offer letter.This role is also
eligible to earn performance based incentive compensation, which
may include cash bonus(es) and/or long term incentives (LTI).
Incentives could be discretionary or non discretionary depending on
the plan.Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the -. Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.No agencies please. Capital One is an Equal
Opportunity Employer committed to diversity and inclusion in the
workplace. All qualified applicants will receive consideration for
employment without regard to sex, race, color, age, national
origin, religion, physical and mental disability, genetic
information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City's Fair
Chance Act; Philadelphia's Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Careers@capitalone.comCapital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site.Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Clifton , Lead Experience Designer, Other , Clifton, New Jersey
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