Communications Associate

Company: SWM Analytics
Location: Teterboro
Posted on: January 19, 2023

Job Description:

Communications Associate***ENTRY LEVEL / FULL TIME / IMMEDIATE HIRE***Communications Associate Responsibilities:

• Manage in-store customer communications -

• Greeting customers and addressing customer questions, requests, and issues.
• Consult on customer success -
  • Advise customers on leveraging the product/service based on their unique needs.
  • Maintain working product knowledge -
    • Act as a product expert to ensure customer information is accurate, up-to-date, and strategic.
    • Track interactions in CRM -
      • Record customer interactions in the internal system for cross-functional awareness and relationship development.Communications Associate Employment Requirements:
      • Bachelor's degree preferred
      • 1-2 years of proven experience in supporting client success
      • Excellent written and verbal communication skills
      • Ability to address complaints and issues with effective solutions and a positive attitude
      • Passion for delighting customers with above-and-beyond service
      • Excellent time-management and prioritization skillsIf you feel that you may be a good fit, please submit an application while the vacancy is still available! - -Good luck and thank you for your time.

Keywords: SWM Analytics, Clifton , Communications Associate, Other , Teterboro, New Jersey