CliftonRecruiter Since 2001
the smart solution for Clifton jobs

Customer Care Rep II

Company: Quest Diagnostics
Location: Clifton
Posted on: January 19, 2023

Job Description:

Quest Diagnostics is hiring a Customer Care Representative II in Clifton, NJ.

  • Handle customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
  • Provide research and resolution on more complex customer issues and ensure proper escalation when appropriate.
  • Report laboratory results to clients and patients using established protocols.
  • Document reporting or call history in the required format and maintain complete and accurate records.
  • Contact the client to resolve routine matters related to patient testing and result reporting.
  • Report client concerns using established protocols.
  • Provide education and guidance to clients about Quest Diagnostics lab processes.
  • May provide training for new hires.
  • Meet the job requirements in regards to competency scores, director observations and record reviews.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. QUALIFICATIONS Required Work Experience: Two (2) years of customer service experience. Preferred Work Experience:
    • Previous client service experience with Quest is preferred.
    • Previous medical or customer service background preferred. Physical and Mental Requirements:
      • Ability to sit for long periods of time.
      • Repeating motions that may include the wrists, hands and/or fingers. (Typing) Knowledge:
        • Proper telephone etiquette to handle customer inquiries.
        • Basic knowledge of operating office equipment.
        • Understand the importance of Quality Service and how it is measured. Skills:
          • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
          • Must be able to work in a team environment.
          • Proficiency in basic computer skills (Word, Excel, Outlook)
          • Ability to multi-task and work in a fast-paced environment.
          • Strong organizational skills.
          • Ability to analyze and solve problems.
          • Good listening skills.
          • Ability to maintain professional and tactful manner in stressful situations.
          • Ability to assist and coach other representatives.
          • Ability to deal with client information in a confidential manner. EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Keywords: Quest Diagnostics, Clifton , Customer Care Rep II, Other , Clifton, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Clifton RSS job feeds