Ad Ops Solutions Specialist
Company: Disney Media & Entertainment Distribution
Location: Maywood
Posted on: July 31, 2022
Job Description:
Disney s Addressable Ad Operations team is seeking an Ad
Operations Solutions Specialist who will be an exceptional addition
to our Advertising Operations team on one or more of our exciting
brands. These brands are composed of The Walt Disney Company s
(NYSE: DIS) global entertainment and news television properties,
owned television stations, as well as radio and publishing
businesses. This includes the ABC Television Network, ABC Owned
Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels
Worldwide, Freeform, FX and National Geographic as well as
Disney/ABC Domestic Television and Disney Media Distribution.Disney
s Ad Operations team is seeking an Ad Operations Solutions
Specialist who will be an exceptional addition to our team. As an
Ad Operations Solutions Specialist, you will report into the
Manager of Ad Operations Solutions and work closely with Account
Managers, and other sales support teams. The Ad Operations
Solutions Specialist is responsible for ensuring accuracy of ad
campaign implementation details prior to launch and acting as an
expert in troubleshooting data & technical platform issues. The Ad
Ops Solutions Specialist also works with other cross functional
teams to triage escalations and test new products in support of the
Ad Ops team. The right person for this role is extremely detail
orientated and has a strong eye for technical details, gets excited
by technological innovation, is willing to take on new challenges,
and thrives in a dynamic, fast-paced collaborative environment. If
you are someone who meets this description, then this is a great
role.Responsibilities and Duties of the Role:
- Serve as the first point of escalation for the Ad Ops and VX
teams for technical support in the following categories: ad
experience, platform bugs, internal/external reporting, delivery,
and interactive ads on OTT
- Field and triage day to day ad server and platform escalations;
working with the Ad Platform team for resolution and providing
real-time communication to the Ad Ops team
- Utilize a data-driven approach that will formulate reporting
and insights into where our development opportunities are in order
to foster additional training needs amongst the Operations
teams
- Organize metrics to pinpoint process-related inefficiencies,
measure accuracy, and celebrate the Ad Ops team s success
rates
- Review order management system, targeting instructions,
campaign assets and implementation within the ad server as part of
monitoring the accuracy of campaign launches within the Ad
Operations trafficking and execution processes
- Collaborate with Account Managers to ensure all aspects of
campaign setup, management, and creative implementation are upheld
with efficient processes
- Use internal data and testing platforms to proactively identify
and monitor ongoing or potential issues that may arise
- Attend Account Management pod meetings to share insights, best
practices and re-trainings on campaign setup, implementation, and
performance
- Communication of status updates on widespread bugs and revenue
impacting anomalies
- On-call support may be required for after-hours client-related
emergenciesRequired Education, Experience/Skills/Training:
- Bachelor s Degree or Equivalent
- 2+ years of experience in digital media operations with
exposure to ad technology and implementation processes
- 1 year of Ad Operations Experience
- Experience within the digital online ecosystem, including
familiarity with third party ad servers such as DCM, Innovid,
etc.
- Basic experience with debugging and proxy tools such as Charles
& Fiddler
- Comprehension and experience in implementation of digital video
and other formats, including VAST and VPAID
- Experience with a video ad server (Freewheel, DoubleClick for
Video, etc.)
- Experience in a queue management/ticketing system such as JIRA
and Operative
- Ability to dissect technical details to take a deeper dive for
resolution and investigation
- Comfort with reporting and using data sets for deeper
analysis
- Quick learner and detail oriented: critical thinking and
analytical skills
- Experience communicating effectively with internal teams
- Proficient with Microsoft Office Excel and Power
PointPreferred:
- Experience on an OTT platform a plus
- Programmatic experience a plus (DSP, SSP)
- Experience in a role requiring troubleshooting and
problem-solving abilities
Keywords: Disney Media & Entertainment Distribution, Clifton , Ad Ops Solutions Specialist, Other , Maywood, New Jersey
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