AOG Representative

Company: Up North Aero
Location: Teterboro
Posted on: May 16, 2022

Job Description:

Job DescriptionAbout the JobAnswers technical questions received by operators via phone and email concerning operations of the Aircraft and provides multi-faceted support for any and all AOG issues. ResponsibilitiesRecord and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals Review technical material and/or manuals to make recommendations when necessary for revisions Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation Assist customer in obtaining necessary parts from our Spares to satisfy technical needs Submit owner information changes if advised Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools Attend Worldwide Front-Line meetings annually as prescribed by Operations Manager Other duties as assigned RequirementsRequired QualificationsA&P license required Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft A&P license required Good computer and telephone communication skills Some travel may be required Pilots license is a plus Inspection Authorization is desired Avionics background is desired Knowledge of French language is desired BenefitsBenefit Details:401(k) Retirement Saving PlanBasic Life InsuranceBusiness Travel Accident InsuranceAccidental Death and Dismemberment InsuranceDisability InsuranceLegal PlanCommuter PlanPaid Time OffFalcon LIFT (Learning Ignites Falcon Talent)Tuition Assistance Program

Keywords: Up North Aero, Clifton , AOG Representative, Other , Teterboro, New Jersey