Company: Valley Bank
Posted on: May 13, 2022
As a Banking Service Professional, the Personal Banker will
provide effective support of sales and service activities within
the banking office, developing new business by educating existing
and potential clients and exemplifying Valley's quality service
standards. Provides a variety of banking solutions by analyzing
needs, recommending solutions and selling bank products and
services to existing and potential clients. Perform a variety of
routine banking transactions (teller and platform), while
supporting the Market Manager in achieving quality service and
complying with operational procedures. Responsibilities include,
but are not limited to: Responsible for providing exceptional
customer service in accordance with Valley's mission statement.
Ability to engage customers with friendly and professional
Knowledge of all Bank products and services and ability to educate
and demonstrate customers on such, as well as cross sell various
products and services.
Ability to present a confident and professional demeanor to
establish trust and gain knowledge from the customer. Analyze needs
and recommend appropriate products and services.
Meets with customers to analyze financial needs and maximize sales
opportunities. Offers all bank products and assists with other
service needs, opens new accounts, i.e. checking, savings,
certificate of deposit and IRAs, discusses/sells loan products to
existing and prospective customers and possesses knowledge of
on-line banking and mobile banking abilities to promote and
demonstrate to customers.
Responsible for meeting customer expectations and achieving
service quality standards. Participates/oversees the sales referral
process ensuring customer financial needs are met and assists
management in coaching and mentoring branch staff members.
Ability to perform all transactions required by a customer and use
appropriate technology to provide services most effectively and
efficiently. Maintain and balance a cash box. Ability to utilize
technology such as Teller Scanning Equipment, Cash Recycling and
Cash Dispensing machines and support customers in the use of Coin
Act as Vault Teller ensuring adequacy of Branch cash for daily
transactions by assisting the branch staff in ordering and shipping
currency & coin and controlling & distributing cash to Tellers in
Assists in community events (i.e. Habitat for Humanity) etc.
Participates in and supports CRA initiatives, activities and
Report all significant matters, issues and unusual customer
activity to Manager maintaining personal knowledge of compliance
Maintains knowledge and compliance with the Bank's Code of Conduct
and all policies and procedures.
Keywords: Valley Bank, Clifton , Personal Banker, Other , Clifton, New Jersey
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