Product Service Specialist / Ridgefield Park, NJ / Business / AM744795

Company: BTI Solutions
Location: Ridgefield Park
Posted on: May 3, 2021

Job Description:

Specific responsibilities include:
Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
Leverage real world experience and knowledge to provide strong recommendations and assist in the design of product improvements.
Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues that drive high Redo, identify root cause and corrective actions with internal teams, HQ and Factories.

Background & Competencies Required:

Knowledge/expertise/experience:
Strong technical background and design experience with home kitchen appliances (5-10 years).
Understanding manufacturing, engineering and design.
Experience with in home appliance service.
Experience with engineering analysis, root cause determination and troubleshooting.

Skills:
The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
The ability to plan, organize and prioritize multiple assignments and projects. The ability to read, write, follow detailed technical instructions and interpret engineering specifications, materials or related documents.

Education:
Bachelors Degree from an accredited college or university in a technical field or 5-10 years of home appliance service experience (not an absolute must-have)

This position will primarily focus on: Service quality related Engineering create service content (design) for field technicians; root cause analysis identify quality issues and corrective actions in HA product categories.
Not looking for heavy engineering b/g; looking for candidates w/ HA service industry experience; identifying causes of failure, symptoms, and resolutions Must be a subject matter expert for HA products (will work on product categories: dishwashers, vacuume cleaners). Looking for technical expertise w/ engineering b/g having faced customers in the home; technician focus for service industry or support role.
Field work/travel required on occasions to perform root cause analysis (local); domestic travel for escalations on site (occasional) once travel is permitted Open to other electromechanical product backgrounds, more along the lines of HVAC. Looking for primarily HA experience.

Top 3 must-haves:
5-10 years of HA experience w/ in-home service experience & engineering b/g
Strong communication and writing skills; looking for someone that is eager to learn and tenacious, able to drive their own process able to communicate ideas and resolutions effectively
Proficient w/ excel, PPT
Root case analysis and ability to propose corrective actions

Keywords: BTI Solutions, Clifton , Product Service Specialist / Ridgefield Park, NJ / Business / AM744795, Other , Ridgefield Park, New Jersey