Product Service Specialist / Ridgefield Park, NJ / Business / AM744795
Company: BTI Solutions
Location: Ridgefield Park
Posted on: May 3, 2021
Specific responsibilities include:
Conduct new product evaluation processes and testing efforts for
continuous improvement in product and service quality.
Leverage real world experience and knowledge to provide strong
recommendations and assist in the design of product
Analyze, evaluate and test various Home Appliance Product
Categories top symptoms and issues that drive high Redo, identify
root cause and corrective actions with internal teams, HQ and
Background & Competencies Required:
Strong technical background and design experience with home kitchen
appliances (5-10 years).
Understanding manufacturing, engineering and design.
Experience with in home appliance service.
Experience with engineering analysis, root cause determination and
The ability to understand significant knowledge of home appliance
products as well as the service aspects of the consumer product
The ability to develop and maintain excellent working relationships
with multiples levels within the company and with external contacts
including customers, authorized service agents, sales & equipment
service representatives, etc.
Work under little supervision and guidance to identify and ensure
achievement of team goals and to complete individual work
assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse
conditions requiring creativity to search for solutions among
The ability to plan, organize and prioritize multiple assignments
and projects. The ability to read, write, follow detailed technical
instructions and interpret engineering specifications, materials or
Bachelors Degree from an accredited college or university in a
technical field or 5-10 years of home appliance service experience
(not an absolute must-have)
This position will primarily focus on: Service quality related
Engineering create service content (design) for field technicians;
root cause analysis identify quality issues and corrective actions
in HA product categories.
Not looking for heavy engineering b/g; looking for candidates w/ HA
service industry experience; identifying causes of failure,
symptoms, and resolutions Must be a subject matter expert for HA
products (will work on product categories: dishwashers, vacuume
cleaners). Looking for technical expertise w/ engineering b/g
having faced customers in the home; technician focus for service
industry or support role.
Field work/travel required on occasions to perform root cause
analysis (local); domestic travel for escalations on site
(occasional) once travel is permitted Open to other
electromechanical product backgrounds, more along the lines of
HVAC. Looking for primarily HA experience.
Top 3 must-haves:
5-10 years of HA experience w/ in-home service experience &
Strong communication and writing skills; looking for someone that
is eager to learn and tenacious, able to drive their own process
able to communicate ideas and resolutions effectively
Proficient w/ excel, PPT
Root case analysis and ability to propose corrective
Keywords: BTI Solutions, Clifton , Product Service Specialist / Ridgefield Park, NJ / Business / AM744795, Other , Ridgefield Park, New Jersey
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