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Technical Support Engineer (post sales support, IPTV & Digit

Company: AV Staffing Solutions
Location: Hackensack
Posted on: October 21, 2019

Job Description:

Our client has an immediate full-time opening for a Technical Support Engineer. You can have a background in network support and this company will train you on their IP/TV and digital signage platform.The person in this role would be providing technical and post-sales (product) support to troubleshoot client services including issues with internet connectivity , IP/TV, and Digital Signage. You must have a background in Networking and have experience with IP Networking and IP Multicast; Audio/Visual technologies is desired but not a requirement. You should understand the 7 OSI layers, what an IP Network is, and how IP Multicast works.--Should have experience working with a ticketing system such as Jira or Zendesk, Wireshark, Putty, IP Network and IP Multicast support and troubleshooting experience. --The person in this role will be providing email and telephone support to the company's' partners and will be supporting:Digital Video and Broadcast TVIP Networking and IP MulticastIntegration with 3rd party productsQualifications:Degree in Computer Science, Engineering, Networking or related fieldGood general skills in computing and technologyKnowledge of digital audio/video technologies is desired Skills in software, shell scripting and/or web development is a plusExcellent written/verbal comThe ability to build customer relationshipsThe desire and commitment to provide great customer serviceThe ability to work independently while also working as part of a wider team---- - provided by Dice

Keywords: AV Staffing Solutions, Clifton , Technical Support Engineer (post sales support, IPTV & Digit, IT / Software / Systems , Hackensack, New Jersey

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