Tier III Technical Support - Technology Support III
Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: April 2, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Employee Platforms you will
ensure the operational stability, availability, and performance of
our production application flows. Over a million people across the
globe use our platforms every day to provide a best in class
customer experience across the globe. Encourage a culture of
continuous improvement as you troubleshoot, maintain, identify,
escalate, and resolve production service interruptions for all
internally and externally developed systems, leading to a seamless
user experience. Job responsibilities Provides end-to-end
application or infrastructure service delivery to enable successful
business operations of the firm Supports the day-to-day maintenance
of the firm’s systems to ensure operational stability and
availability Assist in the monitoring of production environments
for anomalies and address issues utilizing standard observability
tools Identify issues for escalation and communication, and provide
solutions to the business and technology stakeholders Analyze
complex situations and trends to anticipate and solve incident,
problem, and change management in support of full stack technology
systems, applications, or infrastructure Required qualifications,
capabilities, and skills 3 years of experience or equivalent
expertise troubleshooting, resolving, and maintaining information
technology services Experience with Microsoft Office 365
applications (SharePoint, Exchange, OneDrive, Teams) is a MUST
Demonstrated knowledge of applications or infrastructure in a
large-scale technology environment both on premises and public
cloud Experience in observability and monitoring tools and
techniques Exposure to processes in scope of the Information
Technology Infrastructure Library (ITIL) framework Preferred
qualifications, capabilities, and skills Familiarity or experience
with SRE disciplines being applied at Enterprise Scale Experience
with one or more general purpose programming languages and/or
automation scripting Working understanding of Azure Public Cloud,
particularly in a multi-geo tenant
Keywords: JPMorgan Chase & Co., Clifton , Tier III Technical Support - Technology Support III, IT / Software / Systems , Jersey City, New Jersey
