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E-commerce Customer Service Agent

Company: Mood Fabrics
Location: Lodi
Posted on: February 15, 2021

Job Description:

Mood Fabrics is looking for enthusiastic and creative agents to help build lifetime customers for our exciting and fast growing e-commerce division! We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. This is a full-time position located in Lodi, NJ.Position Responsibilities* Communicate with customers via phone, email and chat.* Process orders in a fast-paced environment.* Provide knowledgeable answers to questions about product, pricing and availability.* Help customers navigate our website and place orders online.* Work with internal departments to meet customer's needs.* Work with customers to resolve product returns, shipping inquiries and order status questions.* Submit quotes for quantity and custom items.Requirements* Fabric or sewing knowledge is a plus. * Our customer service team answer multiple fabric or sewing questions daily.* Must have at least 2 year of experience in call center environment with chat. * Must be detailed orianted and organized. * Ability to multitask. * Must speak and write English fluently.* Spanish speaking a plus.BenefitsBonus ProgramHealth Insurance

Keywords: Mood Fabrics, Clifton , E-commerce Customer Service Agent, Hospitality & Tourism , Lodi, New Jersey

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