Director, Product Management (Premium Products & Experiences)

Company: Capital One National Association
Location: New York
Posted on: May 3, 2025

Job Description:

Director, Product Management (Premium Products & Experiences)Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.As a leader within the Loyalty Product organization, you will be accountable for improving the features, quality, and resiliency of Capital One's loyalty platform with a keen eye toward product market fit and technical modernity. The Loyalty platform is an API-first, micro-services based platform run on AWS that allows consumers to earn and redeem loyalty benefits, including points. The Loyalty platform is at the heart of Capital One's value prop and drives significant competitive advantage. You will be on the cutting edge of our serverless platform journey as we explore bold new technologies and innovative capabilities that optimize customer experience and sustainably deliver upon our industry's stringent performance requirements. From deeply understanding the Loyalty ecosystem to building and operating massive scale platforms that are highly resilient and performant, you will drive the organization towards a bright future.Capital One Product FrameworkIn this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignmentResponsibilities include:
  • Lead a team of -10 Product Managers and -4 data analysts across the product development lifecycle
  • Set and execute the vision and strategy of the Loyalty platform alongside the platform lead
  • Manage roadmap and priorities across your team; develop innovative ideas and build actionable plans across Capital One's technology ecosystem to achieve those ideas
  • Work across Technology/Engineering teams, Business segments, and operational teams to form a bold and cohesive strategy for both our consumers and our internal stakeholders
  • Help drive a strong culture within the Loyalty team by contributing to team building, learning & development, and team engagement
  • Serve as a change maker to continuously improve internal processes across ideation, backlog creation, execution, and delivery
  • Assist product managers in building research capabilities to proactively identify platform improvementsWe want you if you are:
    • Intellectually Curious - You're comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
    • Communicator & Influencer - You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas
    • Do-er - You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing on minimum viable product
    • Passionate & Customer Focused - You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships
    • Learner - You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new
    • Team Player - You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product developmentBasic Qualifications:
      • At least 7 years of experience working in Product Management
      • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
        • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
        • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentrationPreferred Qualifications:
          • Experience translating business strategy and analysis into consumer facing digital productsCapital One will consider sponsoring a new qualified applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Sales Territory: $205,400 - $234,400 for Director, Product ManagementMcLean, VA: $226,000 - $257,900 for Director, Product ManagementRichmond, VA: $205,400 - $234,400 for Director, Product ManagementNew York, NY: $246,500 - $281,300 for Director, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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Keywords: Capital One National Association, Clifton , Director, Product Management (Premium Products & Experiences), Executive , New York, New Jersey