Supervisor, Order Management

Company: Takasago International Corporation
Location: Teterboro
Posted on: May 26, 2023

Job Description:

Essential Job Functions: Supervisor the daily work functions of the Order Management Team to ensure all customers orders are being supported from entry to invoicing. Support Order Management Team resolve customer concerns and escalate as need to Demand Manager. Benchmark existing departmental KPIS and processes and developed/implement improvements for the team. Created and Maintain Communication with Cross Functional teams not limited to Supply Chain teams as well as Accounting, Regulatory and Commercial Teams. Maintain and build open communication with Customers to support concerns and resolve issues effectively, efficiently and in the interests of both the customer and Takasago. Maintain and build open communication with Commercial Team to support customer requests or concerns. Build relationships with Regional and Global Order Management Affiliates to support Affiliate Orders. Support Demand Manager to ensure the Order Management Team is entering orders within 24 hours of receiving the Customers demand, accurately and following order entry processes. SME (Subject Matter Experts) for each customer in regard to understanding specific customer requirements as it relates to supporting their demand. (ex. delivery specifications, packing requirements, QC requirements) Resolve product or service complications by clarifying the situation, researching the problem and presenting solutions, as well as process changes to limit future issues. Issue Credits following SAP procedures with information provide by Order Management Representatives with authorizations. Issue all Invoices to customers based on orders shipped. Keep open communication with Demand Manager Demand, Demand Planners and Production Planners on Customers Changes as well as demand changes in orders. Communicate to specific departments as needed on order specific questions (ex. Production Planning, Shipping and Traffic) Support and maintain open lines of communication between all Supply Chain Functions Act as acting manager in absence of Demand Manager and support the department as needed. Special Projects and Business Needs Qualifications: Associates Business/Communications or related degree preferred. 5 years' experience Customer Service/Order Management in Business to Business industry, and 1 year plus of experience in Supervisory role preferred. Fragrance/Flavor Industry Preferred.

Keywords: Takasago International Corporation, Clifton , Supervisor, Order Management, Executive , Teterboro, New Jersey