Manager, Strategic Deposit Operations Development

Company: Valley Bank
Location: Clifton
Posted on: May 22, 2023

Job Description:

The Strategic Operations Development Director role is responsible for providing strategic support to ensure Deposit Operations help Valley to meet business goals and to maximize the business value for the continued growth of the department and for our organization, employees, and customers. To realize these goals, this position will provide input and support for the development of operational strategy and support the implementation of strategic objectives, often covering multiple disciples and/or domains, to achieve operational excellence. Responsibilities include, but are not limited to: Strategy and Organization

• Understand the Bank's strategic vision and link department performance to the goals of the organization.
  • Define, implement, manage and report appropriate measurable metrics for the performance of Deposit Operations.
  • Leads studies and initiatives to improve organization effectiveness.
  • Develops communication strategy and shares goals, deliverables, achievements, organization changes.
  • Keep abreast of emerging industry trends in deposit/retail/payment operations systems, processes and regulations.
  • Partner with Product Teams to represent transversal operational requirements and priorities in product development.
  • Partner with the Deposit Operation teams, facilitating cross organization strategic planning, alignment, and execution for the achievement of key objectives and priorities.
  • Plan, prepare, deliver and support on specific topics such as Town Halls, team sessions, presentations, roadshows, workshops, key -initiative launches, newsletters and website content. Oversight and Planning
    • Oversight of human capital management for Deposit Operations:
      • Ensures quality, consistency and alignment to strategy of goals and objectives and development plans.
      • Coordinates departmental training objectives and opportunities.
      • Coach functional teams on new ways of doing business and influence them for a sustainable shift in behaviors and mindsets.
      • Holds leaders accountable for building teams with the appropriate mix of talent and skills to drive innovation and performance.
      • Creates capacity planning model so ensure staffing levels and skills are aligned to Valley's strategic objectives.
      • Manages and reports on Deposit Operations financials:
        • Organizes the budget process and tracks versus actual performance.
        • Reviews variance and coordinates with DepOps managers on cost mitigation strategies. Production
          • Ensure Continuous Improvement and Efficiency in DepOps / Retail Processes.
          • Identify situations adversely impacting service level quality standards to determine solutions in a timely manner.
          • Suggest methods, process, policies and procedures designed to improve performance, efficiency and service to both internal and external customers.
          • Ensure compliance with operational policies and procedures to minimize risk exposure. Monitor and audit policy exceptions related to risk management issues. Communicate with management regarding the control and management of risk within specific teams and/or departments.
          • Establish a Quality Control function that will monitor the quality of services delivered by Deposit Operations. Ensure the quality review supports Valley strategic objectives. Special Initiatives
            • Directs, monitors and contributes to special projects, which may be complex, highly confidential and involve multi-disciplinary teams.
            • Proactively addresses and manages important issues/projects that don't directly fall into any specific function or individual but are high -priority.
            • Tracks crucial initiatives by monitoring milestones and accomplishments, ensuring follow-through on the part of the key stakeholders and sustaining the momentum needed for making progress.

Keywords: Valley Bank, Clifton , Manager, Strategic Deposit Operations Development, Executive , Clifton, New Jersey