Shift Manager - Dunkin
Company: Dunkin'
Location: Clifton
Posted on: May 17, 2023
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Job Description:
We are looking for Shift Manager candidates to join our Dunkin'
team!
Shift Leaders are responsible for coaching Crew Members throughout
their shift to execute operational Brand standards and deliver a
great and friendly guest experience. They set goals, provide job
assignments, and motivate others, celebrating successes and
providing feedback to Management.
Competencies:
Great Focus:
--- Understands and exceeds guest expectations, needs and
requirements
--- Displays a sense of urgency with guests
--- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
--- Resolves guest concerns by following Brand recommended guest
recovery process
Passion for:
--- Sets and maintains high standards for self and others, acts as
a role model
--- Consistently meets or exceeds goals
Problem Solving and Decision Making:
--- Identifies and resolves issues and problems
--- Uses information at hand to make decisions and solve problems;
includes others when necessary
Interpersonal Relationships & Influence:
--- Develops and maintains relationships with team members
--- Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
Skills and Qualifications:
Restaurant, retail, or supervisory experience
Ability to work up to 35 hours
At least 18 years of age (where applicable)
Responsibilities:
Team Environment:
Support a respectful team environment
Communicate shift priorities, goals and results with team
members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Operate with Sense of Urgency to deliver speed targets
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following
and enforcing safety, food safety and sanitation guidelines
Manage proper team deployment to deliver team service
Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Minimize waste
Company Introduction
Anju Donuts is a fun place to work, where you will enjoy and learn
lots of great things that helps further build your career while
giving you a wonderful experience of filling up positivity and
Energy in our guests with our delicious beverage selections. I want
to thank you for choosing Anju Donuts as your place of employment,
while you have many other choices, you choose us. Throughout your
journey, we will ensure you have clear communication of the
expectation, provided you with proper training so you're successful
in your role and, be thankful for your services. We have few non
negotiables that makes us a choice for our guests in the community
and they are: Hospitality (Be friendly to guest), Fast Service (we
understand guest are in rush and we value their time by providing
fast service), Quality drinks and food (we use Dunkin buildout
process to provide consistent quality drinks and food at all
times), Clean Restaurant (we keep it clean just as we keep our home
cleans when guests are visiting ). Please feel free to discuss any
questions you have with your manager, and if at anytime you feel
there is need to speak with someone else in Management, you can
always email me at: Hiren@anjudonuts.com I always value your
feedback.
Keywords: Dunkin', Clifton , Shift Manager - Dunkin, Executive , Clifton, New Jersey
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here to apply!
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