Manager, Patient Assistance Services

Company: McKesson
Location: Clifton
Posted on: March 17, 2023

Job Description:

McKessonRxOPatient Assistance Services is a recovery service that secures free medications by utilizing manufacturer patient-assistance programs (PAPs). It helps hospital pharmacies replace drugs dispensed or administered to low-income, uninsured and under-insured patients. In addition, McKessonRxO coordinates free medical device replacements for many of the implantable devices used during the care of indigent patients. The program also helps coordinate co-pay assistance for many of the high-cost drugs that seem unaffordable for insured patients. The Patient Assistance Service Manager oversees and leads a group of +10 Patient Assistance Program (PAP) Representatives. The Manager is responsible for planning, directing, and overseeing the complete day to day operations and revenue goals of the PAP program across multiple health systems. Human Resources Management

• Manages recruitment efforts including collaboration with TA department; conducts interviews, makes hiring decisions, and develops staffing plan and schedule to supportcustomer needs.
• Supervises activities of all staff; provides clear directions and establishes effective feedback system to and from team members.
• Addresses employee relations issues promptly and constructively.
• Manages staff performance through positive reinforcement of right behaviors and progressive discipline for detractingbehaviors.
• Takes a proactive approach to identify operational/performance/skills gapsand develops coaching and or training plans to ensure staff meet performance expectations.
• Effectively problem solves and makes sound business decisions. Works with senior leaders to develop strategies that boast engagement.
• Creates an environment that fosters trust and inclusion, promotes diversity and creativity, and upholds continuous ICARE & ILEAD behaviors.
• Manages workplace conflict and execution of terminations as needed.
• Provides hands on leadership, coaching and mentoring to Sr Reps and Reps. Customer Management
  • The Manager assumes ownership of a group of customers which includes making complex decisions related to changing priorities, work processes, and recovery management to maximize revenues that meet and/or exceed monthly revenue goals.
  • This fast paced, high volume environment allows the Manager to handle complex reimbursement and PAP issues and processes.
  • These reimbursement processes include how to analyze drug purchase history to identify new purchasing trends and evaluate operational gaps to improve processes and maximize efficiencies.
  • Works closely with other departments to present the success of the program and discusses challenges and resolutions to make the program better at their facilities.
  • Managers are required to drive revenue by analyzing available recovery, identifying opportunities to grow the business, collaborating with other departments to drive the strategy and implementation of PAP service expansions, and meeting with customers to spread program awareness and provide education on new PAP service areas.
  • Target data delays by analyzing trends and challenges to ensure continued customer value.
  • They provide effective leadership and counsel to customers to fully execute the terms of theMcKesson RxO contract, maintain positive relationships with their customers, andensure program satisfaction.
  • Effectively responds to escalated issues from customers and manufacturer PAP programs. Product Expertise
    • Responsible for understanding and remaining current with the more than 50+ manufacturer programs and 2000+ drugs and strengths that are included in the PAPprograms.
    • Remains current with the ever-changing application and enrollment process, qualifying criteria and other processes so as to maximize the program efficiencies.
    • Is seen as the PAP expert for hospitals and representatives.
    • Engages in proactive communications with drug and device manufacturers about their assistance programs so as to expand recovery savings for McKesson RxO customers.
    • Provides backup PAP support where needed and engages with Product Management team to provide feedback on development of software technology. Minimum Requirements
      • Bachelor degree preferred
      • +6 plus years of related experience, 1-2 years of supervisory experience.
      • Healthcare, Reimbursement or Account Management industry experience preferred.
      • Strong Analytics skills
      • Sales experience in meeting/exceeding revenue goals
      • Ability to be self-directed and autonomous
      • Must be proactive with lots of initiative
      • Must have ability to multitask and prioritize workloads
      • Must possess strong interpersonal and relationship building skills
      • Must have analytical and problem-solving skills
      • Strong oral and written communication skills
      • Must have understanding of confidentiality of patient records and HIPAA compliance At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. Thats why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position $90,100 - $150,100 McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson!

Keywords: McKesson, Clifton , Manager, Patient Assistance Services, Executive , Clifton, New Jersey