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Director - Global Head of Securities Services Production Management

Company: Citi
Location: New Milford
Posted on: January 19, 2023

Job Description:

Job Context and Purpose:To support the business strategy in more agile and effective ways, our firm is moving towards a platform strategy supported by virtual technology & innovative application and middleware platforms across Securities. Support operations need to evolve to operate at scale, business critical environments hosted virtually as well as third-party vendors.The Global Head of Securities Services is responsible for 24x7 application support of business critical services that underpin the overall performance of a multi-billion dollar business segment within the bank.This role will be responsible for an organization of 200 support engineers as well as augmented vendor staff of L0/L1 resources. The Securities Services production management group is contributing to the availability and stability of services, their security, regulatory compliance and customer experience associated with the individual domains. The group also manages the continuous flow of change required to optimize the performance & stability of the platform ecosystem to enhance the business and client experience.The leader in this domain would be accountable for building a client centric and diverse culture across their team whilst enhancing the operating capability across the broader global organization and helping to deliver a fundamental transformation in the support of the underlying services to the business.Key Focus Areas:

  • Deliver service availability and performance to meet (and exceed) business needs.
  • Collaborate with the broader technology, operations and infrastructure groups to continuously improve the end-to-end service experience for the business and the associated cost of delivery.
  • Embrace the SRE principles and deliver step improvements in performance and efficiency by driving automation & tooling to optimize the predictability and quality of service to Citi's clients.
  • Develop & manage relationships with key stakeholders across the client executives, product, operations and technology groups.
  • Drive pro-active identification and resolution of incidents and their underlying problems - working with senior development and infrastructure partners to provide appropriate transparency throughout and remove the risk of recurrence.
  • In line with the CEO focus, effectively manage risk & regulatory compliance on the production platforms by incorporating optimal oversight, supervision and controls over the operational support tasks.Role Requirements:
    • The role requires good working knowledge of managing availability of business critical services in a large-scale financial technology environment involving multiple applications and operating systems.
    • Demonstrating leadership for a large group and being culturally aware is a key success factor.
    • Should have a strong knowledge & understanding of Securities Services businesses.
    • The individual should be able to inspire trust, manage expectations and gain sponsorship with business and technology senior and executive leadership teams.
    • Crisis resolution with technology, infrastructure teams as well as business/operations stakeholders is a key element.
    • The ability to build (and rebuild) trust with the business management post incidents is required.
    • Collaborate with development teams to push stability and resiliency improvements through a DevOps model with focus on transformation to fully automated platforms.
    • The individual in-charge:
      • Should have the ability to understand commercial, technological & service drivers in order to drive execution priorities.
      • Has the drive for continuous improvement and is able to adapt to change and transformation effectively.
      • Has experience of business engagement with significant relationship at stake in a production crisis management context.
      • Has good understanding of ITIL methodologies & their execution.Key Relationships:
        • Global / Regional production management executive committee.
        • Global / Regional development heads.
        • Heads of global / regional infrastructure teams (storage/middleware/networks/OS/databases).
        • Global / Regional product and operations heads.Qualifications:
          • Minimum Bachelor's degree.Application Support Experience:
            • 10+ years' experience working in a production support or service delivery environment supporting an Investment Bank business line.
            • Excellent understanding of ITIL methodologies.
            • Knowledge/experience of problem management tools.
            • Good expertise in formulating service delivery reports & presentations for senior stakeholders.Programming Languages:
              • Linux/SQL/Unix: 7+ years' plus experience
              • Working knowledge of Python/Java/Shell scripting language.
              • Working knowledge of databases (Oracle/Sybase or MSSQL).
              • Expertise in MS Office.Generic Competencies:
                • Structured and organized.
                • Leadership and ability to mobilize organization across multiple locations & teams.
                • Ability to manage large staff including conflicts management.
                • Collaborating across boundaries.
                • Ability to manage stress.
                • Demonstrates commitment to diversity, internal mobility and employee professional development.
                • Drive proactive action and thinking.
                • Has strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.
                • Ability to influence and negotiate to facilitate change.
                • Holds a degree of responsibility and demonstrates a sense of ownership for the strategy for a department, program or project.
                • Involved in tactical & strategic planning of actions and resources and exercises control over resources, policy formulation and planning.
                • Accountable for integrity of process, operations and delivery.
                • Ability to implement and manage a successful risk/control environment.
                • Very strong verbal and written communication skills. - Job Family Group: Technology - Job Family:Applications Support Time Type: Full time Primary Location: New York New York United States Primary Location Salary Range: $200,000.00 - $300,000.00 Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting - Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Clifton , Director - Global Head of Securities Services Production Management, Executive , New Milford, New Jersey

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