eCommerce Fulfillment Program Manager I

Company: Intelliswift Software Inc
Location: Ridgefield Park
Posted on: January 19, 2023

Job Description:

eCommerce Fulfillment Program Manager I

Location: Ridgefield Park, NJ or Bellevue, WA

--- Top 3 Skills / Requirements:
o Data Centric / Very Proficient in Excel
o Some Project Management Experience - Drive from conception through implementation
o eCommerce and or direct-to-consumer fulfillment operations experience, preferably high volume
--- Prefer someone local to Bellevue, WA or Ridgefield Park, NJ
--- College NOT required for the right experience (College degree preferred, relevant professional-level work experience may be substituted for degree)
--- 3-5 years

The Ecommerce Fulfillment Program Manager is responsible for the tactical day-to-day operations for eCommerce fulfillment to executing strategic objectives of improvements.
You will run monitoring open orders daily, working with our internal teams, and our fulfillment providers to quickly resolve and have orders shipped on time and fix orders that are outside our service level.
This will require day-to-day operational support to collaborate between Supply Chain, Customer Service, and IT Teams.
You will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them.

In addition, this position will be responsible for the documentation of orders and return exceptions' root causes to illustrate and get resolutions/fixes for the current integrations with our partners and improve how our systems work.
This will be used to identify issues and drive process and system improvement requirements.

Responsibilities:
--- Run day-to-day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders out
--- Evaluate Logistics and Shipping partner's performance and surface exceptions and issues to the correct parties for resolution
--- Work with our Supply Chain team and Category Managers to improve backorder, EOL, replacement, and order exceptions to pro-actively prevent order issues
--- Track defects and develop full reconciliation of open orders to understand root cause
--- Partner with the customer service team to understand consumer pain points and work on initiatives to improve customer experience
--- Monitor and take action on exception reporting and understand measurements of KPIs for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI's

Requirements:
--- Bachelor's degree in Supply Chain or related field required. Masters Degree preferred
--- 6 + years relevant experience in eCommerce fulfillment AND/OR supply chain business operations required
--- Six Sigma experience AND/OR certification highly preferred
--- Experience with high volume direct-to-consumer (DTC / B2C) eCommerce fulfillment illustrating process and KPI improvements to scale growth
--- Expertise using Excel spreadsheets, Word, Access. Experience with SAP business systems, or similar sales order management and ecommerce platform software applications
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Keywords: Intelliswift Software Inc, Clifton , eCommerce Fulfillment Program Manager I, Executive , Ridgefield Park, New Jersey