eCommerce Fulfillment Program Manager I
Company: Intelliswift Software Inc
Location: Ridgefield Park
Posted on: January 19, 2023
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Job Description:
eCommerce Fulfillment Program Manager I
Location: Ridgefield Park, NJ or Bellevue, WA
--- Top 3 Skills / Requirements:
o Data Centric / Very Proficient in Excel
o Some Project Management Experience - Drive from conception
through implementation
o eCommerce and or direct-to-consumer fulfillment operations
experience, preferably high volume
--- Prefer someone local to Bellevue, WA or Ridgefield Park, NJ
--- College NOT required for the right experience (College degree
preferred, relevant professional-level work experience may be
substituted for degree)
--- 3-5 years
The Ecommerce Fulfillment Program Manager is responsible for the
tactical day-to-day operations for eCommerce fulfillment to
executing strategic objectives of improvements.
You will run monitoring open orders daily, working with our
internal teams, and our fulfillment providers to quickly resolve
and have orders shipped on time and fix orders that are outside our
service level.
This will require day-to-day operational support to collaborate
between Supply Chain, Customer Service, and IT Teams.
You will need to diagnose and understand the underlying operational
issues and opportunities in the business and work on initiatives to
address them.
In addition, this position will be responsible for the
documentation of orders and return exceptions' root causes to
illustrate and get resolutions/fixes for the current integrations
with our partners and improve how our systems work.
This will be used to identify issues and drive process and system
improvement requirements.
Responsibilities:
--- Run day-to-day business operations of eCommerce Fulfillment by
reviewing open orders and collaborating with teams to get orders
out
--- Evaluate Logistics and Shipping partner's performance and
surface exceptions and issues to the correct parties for
resolution
--- Work with our Supply Chain team and Category Managers to
improve backorder, EOL, replacement, and order exceptions to
pro-actively prevent order issues
--- Track defects and develop full reconciliation of open orders to
understand root cause
--- Partner with the customer service team to understand consumer
pain points and work on initiatives to improve customer
experience
--- Monitor and take action on exception reporting and understand
measurements of KPIs for lead times, shipping time, backorders,
shipping exceptions to track progress towards operational goals for
direct eCommerce business and work on initiatives to improve
KPI's
Requirements:
--- Bachelor's degree in Supply Chain or related field required.
Masters Degree preferred
--- 6 + years relevant experience in eCommerce fulfillment AND/OR
supply chain business operations required
--- Six Sigma experience AND/OR certification highly preferred
--- Experience with high volume direct-to-consumer (DTC / B2C)
eCommerce fulfillment illustrating process and KPI improvements to
scale growth
--- Expertise using Excel spreadsheets, Word, Access. Experience
with SAP business systems, or similar sales order management and
ecommerce platform software applications
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Keywords: Intelliswift Software Inc, Clifton , eCommerce Fulfillment Program Manager I, Executive , Ridgefield Park, New Jersey
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