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Process Innovation Manager (Salesforce)

Company: Samsung Electronics America
Location: Ridgefield Park
Posted on: May 11, 2022

Job Description:

Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

What is Process Innovations?

From E-commerce to Mobile Devices & Home Appliances, Process Innovation (PI) delivers results to all divisions within Samsung Electronics America. A shared service across functional areas, PI leads business units in analyzing, developing, and implementing innovative solutions and systems that support the business achieving their strategic objectives. Broad reach and influence within the company makes PI an ideal organization for understanding the telecom and consumer electronics business from the inside out. The atmosphere within the team is high speed, high intensity, and high expectations.

Who is the ideal candidate for Manager in Process Innovations?

You are passionate about using data driven methods for solving complex business process automation requirements in our B2B Salesforce platform and other Samsung internal systems. Interaction with subject matter experts and senior management to understand business scenarios, requirements, and developing solutions consistent with our business strategies is a critical component for success in this role. Additionally, the ideal candidate consistently searches for ways to enhance leadership's vision by delivering high value process innovation projects. You strive for excellence in all aspects, setting the bar as a role model for the rest of the company.

Position Summary

Lead process innovation through project management and execution to achieve operational excellence. Extensive interaction with senior management, subject matter experts, to identify critical business requirements and deliver high quality implementations, customizations, and configurations of systems consistent with our business strategies. PI's role encompasses all projects from top management based on the company needs and should go above and beyond assigned responsibility to support.

Role and Responsibilities

Key Responsibilities

  • Lead internal company process improvement projects and initiatives (Salesforce and other systems) through evaluation and documentation of current work processes and identification of improvement strategies
  • Leverage your deep understanding of our senior management's top business strategies with the ability to bridge the capability gap in order to make Salesforce and other systems a key competitive advantage for Samsung
  • Facilitate business requirement gathering and manage comprehensive project documentation
  • Evaluate business needs and initiate quantitative and/or qualitative analysis to support project proposal or evaluation results
  • Develop processes to efficiently manage, monitor, and track project deliverables, budget, and expenses
  • Work closely with project teams to monitor project scope and provide timely status / situation updates to all relevant stakeholders
  • Manage relationships and expectations of both internal and external project stakeholders
  • Lead project team meetings to communicate project status, budget, and expense status
  • Lead and facilitate cross-collaboration between business stakeholders, technical stakeholders, and PI during the project lifecycle.
  • Work closely with project teams to monitor project scope and provide timely status / situation updates to all relevant stakeholders
  • Assist in preparing materials in MS Office applications such as Word, Excel, and Power Point to be presented within and outside of PI team
  • Present analysis results to internal and external stakeholders
    Skills and Qualifications


    • Master's degree in Engineering, Business, Information Systems, or related field. Minimum, Bachelor's degree in the above related fields and 5-7 years of related experience
    • Minimum 5 years of B2B experience or sales and channel distribution related experience
    • Minimum 2 years of Salesforce Lightning administration experience or similar related field including Salesforce consulting
    • Salesforce Certifications preferred: System Administrator and/or Platform Developer
      Necessary Attributes & Skills

      • You enjoy working in fast-paced environment and leading multiple projects at once
      • You are passionate about Salesforce and enjoy elevating business processes to a higher level.
      • You have project and program management skills with several years of experience initiating activities, setting priorities, managing multiple priorities and delivering on-time results
      • You enjoy learning new business processes quickly and efficiently as well as championing project requirements on behalf of business owners
      • You are a strategic thinker and problem solver with the ability to transform goals into actionable plans that you will drive from end to end
      • You work independently as well as in a team environment to achieve team goals and complete assignments within established deadlines
      • You have the ability to quickly learn and understand new topics, businesses, and processes through research and interviews with subject matter experts
      • You have experience working with stakeholders at all levels
      • You have experience leading cross-functional subject matter experts to drive deliverables and meet key milestones
      • You have the ability to cultivate strong collaborative working relationships and contacts within a work group, across other company functions and with external organizations
      • You have proven ability to influence others and drive meaningful change results
      • You have excellent written and verbal communication skills, especially pertaining to sales, operations, logistics, system, and financial functions
      • You enjoy public speaking and can effectively communicate project objectives and outcomes to all levels
      • You aspire to be a team leader, with the ability to train and mentor junior employees
      • You are eager to learn and grow but also help others do the same
      • You are a detail-oriented person with strong leadership experience and are willing to take on a challenge
      • You are organized and pay close attention to detail
      • You have experience working with or implementing best in class SaaS solutions for workplace efficiency and performance such as Salesforce, WebEx, etc.
      • You are willing to travel 10% of your time, including to regional SEA offices and HQ (Korea) [Post Covid]
        Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.


        Please visit to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click .

        Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

        COVID-19 Vaccine Mandate

        In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

        Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

        Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-###-####) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Keywords: Samsung Electronics America, Clifton , Process Innovation Manager (Salesforce), Executive , Ridgefield Park, New Jersey

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