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Manager, Services Administration

Company: Samsung Electronics America
Location: Ridgefield Park
Posted on: May 11, 2022

Job Description:

Position Summary

Manager, Services Administration

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We make the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better.

Service Administration team manages the contract relationship between Samsung and our service vendors, including amendments and rates. In addition, assures compliance to insurances, back ground checks, and training.

The Manager, Services Administration will report to the Field Service Admin Sr Manager and be responsible for overseeing, keeping active projects moving, report on active projects and supporting escalations within the Admin. Team.

Role and Responsibilities

RESPONSIBILITIES:

  • Network Contract Processing and amendments
  • Onboarding Training for ASC/BE Accounts
  • GSPN Id creation
  • Back Ground Check vendor relationship
  • Network Announcements and Policies Implantation Processing
  • Direct management of team members work activities
  • Manage Annual Budget: 400K for Uniforms for network
  • May require 10% business travel
  • Supports Sr. Director Field Service and Sr. Manager Service Administration
  • Interacts and manages Service Network Vendors
  • Prepares weekly status reports to VP of Care Operations
  • Monitors Vendor contract timelines, employee daily tasks, memo creation for policy changes, and new uniform designs and purchasing
  • Tracks contract changes and amendments for network and confirms management approvals
  • Manages timely processing of contracts and IDs to enable payments for labor, parts, and credit lines to prevent customer delays
  • Directly manage productivity of team members to accomplish above tasks within needed timelines and help lead day to day operations
  • Interacts with legal team, credit teams, GPCA, and warranty teams to assure contract compliance- Managing these departmental relationships to ensure successful and timely processing of each departments responsibility in work flow process

    Skills & Experience:
    • Bachelor's Degree preferred and/or 6+ years relevant equivalent business experience
    • Requires- Proficient in Microsoft products including Power Point word, and excel
    • Prefer 3+ years' experience in Field Service operations
    • Prefer bilingual English & Korean reading and written
    • Experience in managing employees and inter departmental business relationships
    • Deep understanding of navigating Samsung polices and legal contracts
    • Proficient in using Samsung system, setting up accounts accesses, and simple training concept development
    • Engaged in collaboration with legal teams and field service managers
    • Possess good Time Management skills
    • Have Superior written and verbal skills
    • Detail oriented, especially for contracts and outgoing communications
    • Task Driven and proactive in anticipating business issues

      #LI-VL1
      Skills and Qualifications

      Please visit to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click .

      Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

      COVID-19 Vaccine Mandate

      In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

      Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

      Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-###-####) or ...@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Keywords: Samsung Electronics America, Clifton , Manager, Services Administration, Executive , Ridgefield Park, New Jersey

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