Sr. Continuous Improvement/QMS Project Manager
Company: Quest Diagnostics
Location: Teterboro
Posted on: February 23, 2021
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Job Description:
Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make
better healthcare decisions. These are often serious decisions with
far reaching consequences, and require sensitivity, tact and a
clear dedication to service. It's about providing clarity and hope.
As a Sr. QMS/Continuous Improvement Project Manager with Quest
Diagnostics' East Region, you will work for the world leader in the
industry, with a career where you can expand your skills and
knowledge. You'll have a role where you can act with
professionalism, you can inspire colleagues, and you can care about
the work we do and the people we serve. Job Summary This position
will lead a variety of complex continuous improvement and process
improvement projects and teams to apply Quest Management System
(QMS) principles and tools to ensure Quest Diagnostics is efficient
and effective in the delivery of its services, solutions, and
processes while improving customer and employee satisfaction. While
the primary focus of this position will be in the Logistics area of
the business, it will require deep immersion in the downstream
business functions and workflows, and strong collaboration with
other QMS professionals, functional leaders and frontline employees
in order to deliver desired results. This is a highly visible role
structured to deliver significant performance benefits to regional
businesses, their leaders, and frontline employees. You are
expected to model LeadershipQuest behaviors, competencies and the
learning mindset we all aspire to at Quest. The QMS Sr. Program
Manager position is also responsible for coaching functional roles
that it supports and developing capability across the region in CI
principles and tools on how to utilize them as part of our daily
work and responsibilities. This role will create a shared sense of
urgency, accelerate change and to move others to action by modeling
hands-on involvement and active learning as the primary way to "get
things done" in this role. The Quest Management System (QMS) is
Quest Diagnostics' approach to aligning decisions and actions to
organizational priorities and then executing effectively.It is the
structured way we support our people, lead change, and solve
problems. Continuous Improvement (CI) is one of the 7 practices
comprising the QMS: Quest Management System - 7 Areas of Practice
2. Breakthrough Management and Hoshin Planning 3. Customer Insights
and Solutions Development 4. Process Management 6. Project
Management 7. Change Management Job Responsibilities Alongside
building the capabilities and engagement of all regional employees
(satisfaction, skills development, retention, productivity),
success for CI Sr. Program Managers is also measured by
quantifiable improvement of the region's operating margins,
productivity, quality & service performance, and customer
experience. 1. Advances goals and delivers expected results by
leading improvement initiatives and kaizen events and working with
cross-functional teams. - Identify and prioritize business issues
based on the context - Develop problem-solving capabilities - Acts
as a change agent to guide teams toward success - Coaches team
members to perform through issues and constraints - Owns the
timeline, budget, resource constraints, and deliverables - Shifts
between the "big picture" and the small-but-crucial details
(strategic vs. tactical) - Knows when to roll up sleeves and work
through detailed issues - Ensures appropriate tools are applied
effectively (e.g., standard work, process maps, the kaizen cycle,
material and information flow charts, charter, Gantt charts, status
updates, etc. ) 2. Applies other QMS approaches to a variety of
large or complex problems actively identifies current state, future
state, gaps, and root causes of issues in ways that lead to aligned
action around sound solutions. 3. Actively identifies root causes
of issues and designs solutions that address them 4. Leads efforts
to implement Process Control and Management (process definition,
documentation, ownership, metrics, and monitoring systems) 5.
Facilitates workshops and Kaizen Event teams to help quickly
achieve strategic objectives, learning breakthroughs, and broad
capability development among all participants across the enterprise
6. Works with local, regional and national QMS team members to
identify and prioritize continuous improvement opportunities 7.
Works with functional and site leaders as a "thought leader" to
create future state improvement roadmaps with clear executable
plans that are in line with the business strategies improvement
need 8 Works with local, regional and national QMS team members to
instill effective daily standard work habits, effective behaviors,
and daily performance management 9. Contributes toward building a
grass-roots culture of continuous improvement 10. Coaches other
employees on the use of various tools, concepts and practices
foundational to QMS Qualifications/Job Requirements 1. Demonstrated
understanding and experience in continuous improvement, process
management, or system thinking (7 to 10 years) 2. Significant
experience working in the Toyota Production System, Danaher
Business System, Virginia Mason Production System, Honeywell
Operating System or similarly mature and rigorous lean model highly
desired 3. First-hand experience participating in and leading teams
in Shingijutsu-style kaizen events (aka Rapid Improvement Events,
Kaizen Blitzes, Work-Outs, etc.) is highly desired 4. Deep
experience with continuous improvement principles and practices
including 5S, 8 Wastes, Standardized Work, Value Steam Mapping,
Plan-Do-Check-Act or PDCA, Production Preparation Process or 3P,
cycle time, takt time, lead time 5. Demonstrated experience using
structured problem-solving skills: uses a systematic, disciplined
and data-driven approach that identifies the root causes of various
issues and designs solutions to resolve them 6. Demonstrated
experience leading large and high complexity projects from
initiation to completion 7. Proven track record in facilitating
discussions or workshops and leading change 8. Demonstrated ability
to influence business leaders 9. Demonstrated experience with
process management, VOC tools & DFSS tools 10. Effective written
and verbal communication skills 11. Ability to handle multiple
projects simultaneously 12. Advanced in Microsoft Excel, Word and
PowerPoint applications -- Education ----Bachelor's degree required
-- Formal training in continuous one or more of these improvement
methodologies (e.g. Lean Manufacturing, TPS, Six Sigma, Total
Quality Management, Project Management, etc) -- External
certification in Lean, Continuous Improvement and/or Six Sigma
strongly desired Skills and Behaviors Critical for Success in the
Role -- Verbal and written communication skills -- Planning and
organization skills -- Results-oriented -- Able to learn new
concepts rapidly -- Able to work independently with little
supervision Other -- 25% travel expected-- (expectations shown are
targeted ranges; actual travel required will vary by project and
can exceed or go below targeted amounts) -- This role is based in
the Quest's East Region, specifically the Teterboro, NJ area. --
Some evening work hours may be required, depending on project needs
All requirements are subject to possible modifications to
reasonably accommodate individuals with disabilities. Quest
Diagnostics is an Equal Opportunity Employer: Women / Minorities /
Veterans / Disabled / Sexual Orientation / Gender Identity or
Citizenship.
Keywords: Quest Diagnostics, Clifton , Sr. Continuous Improvement/QMS Project Manager, Executive , Teterboro, New Jersey
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