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Registered Nurse Office Supervisor - GI

Company: Summit Health Inc
Location: Clifton
Posted on: May 21, 2023

Job Description:

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

Job Description

Position Summary:

The Office Supervisor, under the supervision of the Clinical Coordinator is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.

Essential Job functions:

Provides leadership and support in day to day operations within the clinical setting along with the Pod Liaison, Clinical Coordinator/ Director. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules. In collaboration with the Clinical Coordinator/Director, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures. Completes and populates Physician and staff monthly schedules. Maintains the automated schedule. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use. Manage weekly staff swipe reports. Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Clinical Coordinator/Director, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. In collaboration with Clinical Coordinator/Clinical Practice Manager, evaluates clinical staff according to SMG policy and provides ongoing feedback. Conducts an annual performance evaluation including obtaining physician input on each staff member of the department. Works with QI/Practice Transformation and Director to implement and create action plans for SMG clinical quality improvement process at the POD level. Monitor all Quality dashboards. In collaboration with Practice Transformation Department, advances the department's technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems. Works with the physician POD Liaison(s) to ensure efficient office operations. Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SMG policies. Communicates with physicians and POD Liaison on regular basis to ensure seamless flow of communications. In collaboration with Nurse Educator, maintains and expands staff competencies, as well as implementing ongoing internal education programs and encouraging participation in outside continuing education. Increases operational efficiency in PODs through cross training of personnel. Supports any/all Career Ladder opportunities to bring staff to their highest potential. In collaboration with Pod liaison and Clinical Coordinator/Clinical Practice Manager implements customer service action plans. Resource for department to manage patient issues and concerns; reports back to Providers and Clinical Coordinator/Clinical Practice Manager. Holds monthly POD staff meetings; communicates pertinent SMG initiatives and information to staff. Attends Clinical Practice Manager's meetings.

General Job functions:

  • Delivers direct patient care within the scope of licensure and in accordance with SMG policy.
  • Prioritizes patient care by implementing physician orders and nursing procedures.
  • Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.
  • Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
  • Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
  • Facilitates transition of care to UCC/Hospital.
  • Other duties as required. Physical Job Requirements:
    • Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
    • Physical agility, which includes ability to maneuver body while in place.
    • Dexterity of hands and fingers.
    • Endurance (e.g. continuous typing, prolonged standing/bending, walking). Environmental Risks:
      • Allergens: dust, mold and/or pollen
      • Combative Patients / Visitors
        • Education, Certification, Computer and Training Requirements:
        • Associate's Degree Required; Bachelor's Degree, Preferred
        • 2-4 Years related work experience required, 5-8 Years preferred
        • New Jersey State License as required
        • Basic Life Support (BLS), required
        • Valid Drivers license and Auto Insurance, required
        • Advanced Cardiac life Support (ACLS), required
        • Worked directly Ability to communicate in English, both orally and in writing
        • Strong interpersonal and organizational skills
        • Ability to perform diverse work assignments with time limitations with a high degree of accuracy
        • Ability to use problem solving, critical thinking and priority setting skills
        • Knowledge of current nursing practices and protocols
        • Ability to lead and manage a team with Physicians, required
        • Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
        • Standard Office Technology in a Window based environment, EHR , PMS
        • Patient care equipment
        • Departmental/Ancillary systems as appropriate

          Total Rewards at Summit Health CityMD

          Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards".

          Here at Summit Health, our total rewards include, but are not limited to:
          • We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
          • Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
          • Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.
          • Safeguard Your Household - Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
          • Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
          • Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
          • Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
          • Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
          • Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
          • Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.

            Equal Opportunity Employer

            Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

            Safety Disclaimer

            Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at

Keywords: Summit Health Inc, Clifton , Registered Nurse Office Supervisor - GI, Administration, Clerical , Clifton, New Jersey

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