Card Services - Operations Manager
Company: Piermont Bank
Location: New York City
Posted on: April 2, 2026
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Job Description:
About Us: Piermont Bank is a boutique specialty commercial bank
focused on serving modern businesses with a digital first approach.
As the first cloud native bank launched in the United States,
Piermont was built on modern infrastructure that allows us to
operate with greater flexibility, efficiency, and scalability than
traditional banks. We combine disciplined commercial banking with
innovative technology to deliver value added solutions for small
and medium sized businesses and our fintech partners. Our team is
dedicated to thoughtful risk management, strong client
relationships, and building a bank designed for the future of
financial services. The Role: The Card Services - Operations
Manager plays a critical role in supporting and scaling Piermont
Bank’s card?issuing and embedded payments business. This position
sits at the intersection of payment networks, third?party
processors, fintech partners, and internal bank teams, ensuring
that card programs operate smoothly, compliantly, and at scale. In
this role, you will be responsible for the operational backbone of
card issuance, including BIN/ICA sponsorship management, payment
network coordination, processor oversight, and ongoing program
support. Responsibilities: Oversee end?to?end card issuing
operations, including network onboarding, credential management,
and ongoing operational support. Manage BIN/ICA sponsorship
processes, including payment network credentials, certifications,
and quarterly reporting requirements. Serve as a primary
operational point of contact for payment networks, processors, and
fintech clients, ensuring timely issue resolution and clear
communication. Coordinate with third?party card issuing processors
to support card lifecycle activities such as issuance, transaction
processing, disputes, chargebacks, and reconciliations. Monitor
operational performance, identify process improvement
opportunities, and support scalability as programs grow. Partner
cross?functionally with Compliance, Risk, Technology, Product, and
Client Care teams to support card programs and regulatory
obligations. Support audits, examinations, and internal reviews
related to card operations and network requirements. Qualifications
: 3-5 years of card issuing payment network operations experience.
Knowledge of BIN/ICA sponsorship processes, including management of
payment network credentials and quarterly reporting processes, is
required. Bachelor’s degree or equivalent. Prior experience working
for a card-issuing sponsor bank is required. Experience working
with third-party card issuing payment processors is a plus. Must be
detail-oriented and able to work with cross-functional teams.
strong communication skills and will interact with payment network
and fintech customers daily. The hiring range for this position is
$100,000 to $135,000 per year. The base pay actually offered will
take into account internal equity and also may vary depending on
the candidate’s job-related knowledge, skills, and experience,
among other factors. A bonus and/or incentives may be provided as
part of the compensation package, in addition to the full range of
medical, dental, vision, 401k, and other benefits. Piermont Bank is
an equal-opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
We do not discriminate based upon race, religion, color, national
origin, political affiliation, gender (including pregnancy,
childbirth, or related medical conditions), sexual orientation,
gender identity, gender expression, age, status as a protected
veteran, status as an individual with a disability or other
applicable legally protected characteristics.
Keywords: Piermont Bank, Clifton , Card Services - Operations Manager, Accounting, Auditing , New York City, New Jersey
